Increase employee productivity and boost customer satisfaction by integrating Google Contacts and 3CX Phone System with 3CX's CRM integration module! Features of the 3CX CRM Integration Module include:
- Click to Call - The ability to launch calls to contacts directly from Google Contacts - no need to enter your customer's numbers into your phone.
- Call Pop-ups - Inbound calls are automatically linked to a customer record based on their caller ID and the customer record is brought up automatically upon receiving a call. A new contact will be created for you if the inbound caller is not recognized. This saves time for customer service personnel and allows more professional handling of calls, creating a better impression for customers.
- Call Journals - All calls are logged in the contact notes of Google Contact. This allows sales personnel to easily keep track of all inbound, outbound and missed calls made with customers.
Integrating 3CX Phone System with your CRM allows for more accurate activity reports as all calls are automatically logged without the need for the user to manually create the records. Missed calls are logged and linked to the customer’s record so that customer service personnel can quickly call them back.
CRM integration for Google Contacts pay a small one time fee per seat.