This Edition is an add-on to the Preferred Edition.
Enables tracking and measuring customer service and agent productivity, search & replay of call recordings and interactive voice response (IVR) with external databases. In particular, this system license enables IP Office Customer Call Reporting (CCR), ContactStore Call Recording Library, Interactive Voice Response (IVR), Visual Basic Scripting and 8 ports of third-party Text-to-Speech to allow database queries using IVR to be read over the phone. Included in Advanced Edition are the following licenses:
Customer Service Supervisor License - 1 User:1 x IPO LIC CUSTMR SVC SPV RFA 1 (217655)
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