Avaya/Nortel 1150E IP Phone

IP Phone 1150E is a multi-line, specialty IP Phone designed for ACD and IP Contact Center environments. IP Phone 1150E supports up to twelve line/programmable feature keys* and features seven additional fixed keys dedicated for use by agents or supervisors. IP Phone 1150E leverages the IP Phone 1100 Series design and includes a high-resolution, backlit, graphical, grayscale pixel-based display, an integrated USB port for enhanced navigation and entry, integrated Bluetooth agent headset support and integrated Gigabit Ethernet to deliver superior performance and user experience.

Platform support

• Nortel Communication Server 1000 Release 4.5 and later
• Nortel Communication Server 2100 (initial support on Release SE10 and later)
• Media Gateway 1000B Expansion Chassis

Contact Center Server

• Contact Center 6.0
• Symposium Contact Center Server (SCCS) 5.0
• Symposium Express Contact Center (SECC) 4.2

Display

• High resolution, fully backlit, bitmapped, graphical Film Super Twist Nematic (FSTN) Liquid Crystal Display with anti-glare screen, 240 x 160 pixel, with support of eight grayscale levels
• Contrast settings, accessible via Local Tools Menu, to enhance agent and supervisor viewing experience
• Configurable backlight timer with 5, 10, 15, 20-minute, 1-hour, 2-hour settings and a “Sleep Never” option for 24x7 Contact Center environments
• Unicode support for expanded language and complex font presentation on display of IP Phone 1150E*

Footstand and adjustments

• Desktop viewing adjustments: 32.5, 40, 47.5 and 55 degree footstand angles
• Wall mount option: minus 5 degrees

Fixed and soft label keys

• Twelve fixed business telephony keys including Hold, Goodbye,Volume Up, Volume Down, Mute, Directory, Message/Inbox, Shift/Outbox, Quit, Copy, Expand and Services
• Four context-sensitive soft label keys for easy-to-use navigation**
• Seven dedicated Agent fixed keys with built-in LEDs: Listen/Talk, In-Calls, Not-Ready, Make Set Busy, Supervisor, Emergency and Activity*** (default configuration)
• Seven dedicated Supervisor fixed keys with built-in LEDs: Observe Agent, Call Agent (direct line), Answer Agent, Answer Emergency, Display Agents, Interflow and Night Service (Optional configuration with purchase of Supervisor Keycap kit)
• One additional programmable fixed key “Feature Key”, which can be flexibly assigned to support a standard telephony or ACD specific feature****

Navigation cluster

• Four-way navigation cluster (left, right, up, down arrows) plus Enter key

USB

• Integrated USB port for standard USB mice, keyboards, keyboard emulation devices and powered hubs
• USB port power: 100mA power; With powered USB hub, supports up to 500mA

Bluetooth

• Integrated Bluetooth 1.2 Audio Gateway supports standard third-party Bluetooth headset profiles (Bluetooth Power Class 2). Bluetooth headsets supported with agent configuration only.

Call Recording

• Supports transmission of duplicate media streams to IP Call Recording systems such as Nortel Contact Recording and Quality Monitoring (CRQM)

Expansion Module

• Supports 18-button Expansion Module for IP Phone 1100 Series via integrated Expansion Module/ Console port*****

User selectable ring tones

Echo Cancellation and Silence Suppression

Dimensions and weight

• Dimensions including footstand (HxWxD):
  • 55 degree configuration: 9.05 in x 6.14 in x 7.36 in/229.9mm x 155.9mm x 187.1 mm
  • 32.5 degree configuration: 7.12 in x 6.14 in x 8.48 in/180.9mm x 155.9 mm x 215.4 mm
  • Minus 5 degree configuration (wallmount): 9.79 in x 6.14 in x 3.29 in/248.6mm x 155.9 mm x 83.6 mm
• Weight: 1.70 lbs/771g

Connectivity/data rates

• Integrated 10/100/1000 IEEE Base-T auto-sensing Ethernet Switch for shared PC access (one LAN and one PC port) supports traffic from collocated PC
• Manually configurable for 10 and 100 Mbps speeds when used with Ethernet Switches that do not support auto-sensing
• Minimum Category 5e cabling required for Gigabit Ethernet deployment (Category 5e cable included as standard)

Power

• Supports IEEE 802.3af power standard, pre-standard Nortel and Cisco proprietary powering schemes
• Power dissipation: Gigabit Ethernet: 7.2 watts idle, 9.6 watts full utilization (exclusive of cable loss); 100 Mbps: 5.0 watts idle; 6.8 watts full utilization; IEEE Class 3 device
• Universal local AC power adapter as option (“brick style”) supported (100/240 VAC, 50/60Hz power adapter delivering 48V DC @ 0.52A max)
• AC power cable (country specific) - separately orderable

Loudspeaker/headsets

• Integrated high-quality speaker (Listen only and Audio Paging)
• Dual headset jacks: Agent and Supervisor

Administration and Security

• Supports 802.1ab Link Layer Discovery Protocol (LLDP) for network discovery and inventory management
• Static, Partial and Full Dynamic Host Control Protocol settings (Full DHCP factory default)
• Network authentication via 802.1x and Extensible Authentication Protocol (EAP) for support within MD-5 enabled networks
• Signaling encryption via Authenticated Encryption Standard (AES) 128-bit******
• RFC 3711 compliant media path encryption via Secure Real-time Protocol (sRTP) pre-shared key (PSK) and public key infrastructure (PKI)*******
• Proactive Voice Quality Management (PVQM) for enhanced administration and diagnostics

Codecs/Quality of Service

• G.711 a-law, G.711 µ-law, G.729a and Annex B
• 802.1p/Q, DiffServ and VLAN tagging of both telephony and PC port traffic
• Supports echo cancellation and silence suppression

Operating temperature

• +5°C to +40°C/ +40°F to +104°F

Relative humidity

• 5% to 95% (non-condensing)

Storage temperature

• -40°C to +70°C/-40° to +158°F

EMC

• United States: FCC 47 CFR Part 15 Class B
• Canada: ICES-003 Class B
• Australia/New Zealand:
  • AS/NZS 3548 Class B
  • CISPR 22
• European community:
  • EN55022:1998+A1+A2 (Class B)
  • EN 55024:1998+A1+A2
  • EN 61000-3-2
  • EN 61000-3-3
• Korean MIC
• China: CCC
• Japan: VCCI

Safety

• United States: UL 60950-1 1st Edition
• Canada: CSA 60950-1-03
• European Community: EN 60950-1+A11
• Australia/New Zealand: AS/NZS 60950.1: 2003
• IEC 60950-1
• Mexico NOM approvals

Bluetooth

• USA: FCC Part 15 Wireless Certification
• Canada: IC RSS 210 Wireless Certification
• EN 300 328
• EN 301 489-1/EN 301 489
• Japan METI Wireless approval
• Korean Wireless approval

US/Canada/Australia/EU countries

• US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 and Industry Canada CS-03 Part V
• Australia: AS/ACIF S004
• New Zealand PTC 220
• Complies with Reduction of Hazardous Substances (RoHS) - (6 of 6) as part of European Union Environmental Directive
• Complies with the essential requirements and other relevant provisions of Directive 1999/5/EC
• American Disabilities Act (ADA) compliant dialpad

Additional Information