Not your mild-mannered, garden-variety attendant console
FortiVoice Console is like the standard old telephone hardware attendant consoles that receptionists have been using for years, but it's software, which gives it a distinct advantage. One license per site covers all users, so everybody in your office gets the full application. What hardware console can do that?
Every user in the office?
Absolutely. Good thing, too, because as soon as they see its user-friendly interface, everybody is going to want one. Sure, receptionists use it the way they would a hardware console — transferring calls and monitoring lines. But FortiVoice Console brings its mighty superpowers to all your users.
Absolute power for managers and business owners
If you're managing a sales team, support centre or any group that should be on the phone, FortiVoice Console's interface shows you at a glance who your stars are. You can see call activity while it's happening, without leaving your desk.
Mandate your phone-critical staff to log in as "available for chat". You'll be able to see who's at their desk making and taking calls.
Extra communication, better customer service
Got an important call waiting for someone who's on the phone? FortiVoice Console includes instant messaging, so you can let them know another call is waiting. Your co-workers get better information to choose how to handle calls, so your callers get better service.
License code convenience
When you buy FortiVoice Console, you receive your license code via e-mail. There's no waiting around for the courier to deliver your new application and there are no shipping costs.
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