Nortel BCM Multimedia Call Center Software Authorization Code

Manufacturer: Nortel Networks
Model: NTKC0044

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Product Description

  • Enables the Multimedia Call Center, which can be added to both Basic and Professional Call Center
  • Chat:Small or medium-sized businesses to leverage their Web investment by allowing them to voice- and chat-enable their Web site
  • Web Messages: messages can thank callers for their interest, inform them that no agents are currently available and tell them that they will be connected to the first available agent
  • Web Sync: When the request reaches an agent, he or she is presented with the Web page that the customer was visiting
  • Web Page Push/Pull: Agent can push Web pages of information to the caller and the caller can push pages to the agents for effective collaboration
  • Available on BCM200/400 only

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