Nortel Norstar CallPilot 150 Enhanced Call Center Authorization

Manufacturer: Nortel Networks
Model: NTKC0128

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Product Description

  • The Norstar Enhanced Call Center System for the CallPilot 150 is compatible with the Norstar Compact and Modular Integrated Communications Systems.
  • This Call Center supports 100 configured agents, 10 active agents, 20 routing steps/skillset, 50 built-in announcements, 30 lines, 16 Supervisors, 30 simultaneous incoming calls in the system, and all agents can be supervisors, and much more.
  • Can expand upto 50 active agents see Call Pilot 150 Active Agents Key Code Upgrade.
  • Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
  • Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment. Intelligent Overflow rules for each Skillset.
  • The Basic Call Center provides 50 agents of ACD applications
  • Includes Call Center Reports

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