Nortel Norstar CallPilot 150 Enhanced Call Center Authorization

• The Norstar Enhanced Call Center System for the CallPilot 150 is compatible with the Norstar Compact and Modular Integrated Communications Systems.
• This Call Center supports 100 configured agents, 10 active agents, 20 routing steps/skillset, 50 built-in announcements, 30 lines, 16 Supervisors, 30 simultaneous incoming calls in the system, and all agents can be supervisors, and much more.
• Can expand upto 50 active agents see Call Pilot 150 Active Agents Key Code Upgrade.
• Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
• Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment. Intelligent Overflow rules for each Skillset.
• The Basic Call Center provides 50 agents of ACD applications
• Includes Call Center Reports

Additional Information