Nortel Norstar CallPilot Basic Call Center Authorization

Manufacturer: Nortel Networks
Model: NTKC0103

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Product Description

  • The Norstar Basic Call Center System for both the CallPilot 100 and CallPilot 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems.
  • This Call Center supports 20 configured agents, 10 active agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors.
  • Optional Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.
  • Fully functional informal Call Center featuring Call Queuing, Routing, optional Reporting, and Supervisory Functions.
  • Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
  • Intelligent Overflow rules for each Skillset.
  • The Basic Caller Center Key Code is compatible with the following systems:
    CallPilot 100 Release 2.0
    CallPilot 150 Release 1.5 or higher

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