- The Norstar Basic Call Center System for both the CallPilot 100 and CallPilot 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems.
- This Call Center supports 20 configured agents, 10 active agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors.
- Optional Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.
- Fully functional informal Call Center featuring Call Queuing, Routing, optional Reporting, and Supervisory Functions.
- Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
- Intelligent Overflow rules for each Skillset.
- The Basic Caller Center Key Code is compatible with the following systems:
CallPilot 100 Release 2.0
CallPilot 150 Release 1.5 or higher