Refund Policy
For your convenience, we offer returns on items purchased through us. All returns must be received within 30 days of the date of invoice. The merchandise must be in its original condition, unopened, and unused. All sales on software and licenses are final and are not eligible for a refund. A return authorization number is required for all returns. A 5% (minimum) to 20% (maximum) restocking fee will apply. Shipping charges are non-refundable. These terms apply to all refunds.
Replacement Policy
In the event that you receive a defective product there are 2 methods available for receiving a replacement:
Standard Replacement: The Telecom Spot will ship a replacement upon receipt of the defective product. Replacements are typically shipped within 1-2 days of the receipt of the defect product, however, it may take up to 4 weeks to turn around.
A return authorization number is required for all returns. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.
Advanced Replacement: The Telecom Spot will ship a replacement and charge it to your credit card. Once the defective product is received at our warehouse, we will issue a full credit within 2-5 days of receipt.
A return authorization number is required for all returns. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.
Return Policy and Procedues
The Telecom Spot offers our customers a 30-day refund on most purchases. Any breach of The Telecom Spot's Return Policy Procedure will result in the loss of The Telecom Spot’s refund/replacement commitment. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
- To return a product in compliance with The Telecom Spot’s policies, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please contact us to acquire an RMA number. The Telecom Spot will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 14 days within which return products must be received by The Telecom Spot. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- Customer is solely responsible for shipping any returned product to The Telecom Spot. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, The Telecom Spot’s Return Procedure will be breached and The Telecom Spot may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
- A 5% (minimum) to 20% (maximum) restocking fee will apply. Shipping charges are non-refundable.
