Per channel software license. Includes SIP B2BUA and
Recording software for accuracy analysis.
With the purchase of NETBCPA the purchase of one year of annual maintenance with an option to renew is required (NETBCPASTDSUP)
NetBorder Call Analyzer is a patent-pendingengine that ensures fast and accurate automated call classification, even when reaching wireless phones, or systems with . Improve the efficiency of your agents and make sure your customers interaction with your organization is of the highest caliber.
NetBorder Call Analyzercan literally save millions of dollars in yearly annual operating costs by making the best use of agent time and system resources.
Call Analyzer'sengine quickly and accurately determines the outcome of call attempts. Whether it's voice mail, a live human, or a special intercept tone that answers the call, NetBorder Call Analyzer functions much like a human brain: it adapts to a wide variety of noise conditions, ringing patterns, and telecom network conditions.
NetBorder Call Analyzer delivers the highest quality CPA results, regardless of whether your system is running over a traditionalinterface or in a pure VoIP network.
It interfaces with automated applications via the standard SIP protocol.
The best outbound calling strategies include NetBorder Call Analyzer.
Improve Performance of your Outbound/Proactive IP Contact Centers
- Best-in-industry accuracy and
With patent-pending algorithms, NetBorder Call Analyzer delivers the highest accuracy and fastest call delivery rates available for automated calling applications.
- Optimized Detection
- Configurable pre-connect tone detection
- Post-connect analysis
- End of Greeting
- Resilient against different
Statistical models used by NetBorder Call Analyzer are robust, regardless of background noise and network conditions.
- Integrate via Standards-Based
No proprietary Programming Interfaces. Support for both and VoIP networks.
- Operate in a dynamic
Call progress confidence measures enable the system to adapt according to contact center operating conditions.
- Streamlined tuning process The statistical approach eliminates the need for long and frequent tuning cycles of the call progress parameters.