3CX Product Support Packages
Get your 3CX phone system product support packages with The Telecom Spot, an authorized 3CX reseller, so you can rest assured you're getting the best service, product, price and expertise.
Support by 3CX is available via email, live chat and phone and includes the following:
•Help on configuring 3CX Phone System and questions in relation to its operation.
•Troubleshooting of external extensions and bridges via Tunnel.
•Help with configuration of supported phones and VoIP providers.
•Troubleshooting of supported gateways and interface cards in 3CX Phone System with standard
templated configuration.
•Analysis of SIP logs in case of interoperability issues with a supported VoIP provider, IP Phone or
Gateway Supported ITSPs / Vendors only.
•In the case of unsupported VoIP providers, we will determine if it is a vendor/provider problem or a
3CX Phone System issue and will direct customers to vendor/provider if it is the former, with
our findings.
NOT Included: Remote installation, support for unsupported SIP Phones/Gateways/cards, non-standard configurations of supported devices, configuration of phones beyond provisioned templates, remote extension and bridge support that does not use the Tunnel, troubleshooting unsupported VoIP Providers and also 3CX may give pointers but they can not guarantee interoperability with all providers.
Part Number | Product Support from 3CX - 1 Year |
3CXPSMINIES | Mini Edition |
3CXPSSBES | Small Business Edition |
3CXPSPROES | Professional Edition 16SC |
3CXPSENTES | Enterprise Edition 32SC |
3CXPSENT64ES | Enterprise Edition 64SC |
3CXPSENT128ES | Enterprise Edition 128SC |
3CXPSENT256ES | Enterprise Edition 256SC |
3CXPSENT512ES | Enterprise Edition 512SC |
3CXPSENT1024ES | Enterprise Edition 1024SC |
3CXVADES | 3CX Voice Application Designer |
3CXAPIES | 3CX API |
3CXHES | 3CXH Hotel Module Support (basic functions only) |
3CXHPMSES | 3CXHPMS Product Support (advanced functions and PMS integration) |
