3CX Product Support Packages
Get your 3CX phone system product support packages with The Telecom Spot, an authorized 3CX reseller, so you can rest assured you're getting the best service, product, price and expertise.
Support by 3CX is available via email, live chat and phone and includes the following:
•Help on configuring 3CX Phone System and questions in relation to its operation.
•Troubleshooting of external extensions and bridges via Tunnel.
•Help with configuration of supported phones and VoIP providers.
•Troubleshooting of supported gateways and interface cards in 3CX Phone System with standard
•Analysis of SIP logs in case of interoperability issues with a supported VoIP provider, IP Phone or
Gateway Supported ITSPs / Vendors only.
•In the case of unsupported VoIP providers, we will determine if it is a vendor/provider problem or a
3CX Phone System issue and will direct customers to vendor/provider if it is the former, with
NOT Included: Remote installation, support for unsupported SIP Phones/Gateways/cards, non-standard configurations of supported devices, configuration of phones beyond provisioned templates, remote extension and bridge support that does not use the Tunnel, troubleshooting unsupported VoIP Providers and also 3CX may give pointers but they can not guarantee interoperability with all providers.
Product Support from 3CX - 1 Year
Small Business Edition
Professional Edition 16SC
Enterprise Edition 32SC
Enterprise Edition 64SC
Enterprise Edition 128SC
Enterprise Edition 256SC
Enterprise Edition 512SC
Enterprise Edition 1024SC
3CX Voice Application Designer
3CXH Hotel Module Support (basic functions only)
3CXHPMS Product Support (advanced functions and PMS integration)