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3CX Product Support Packages

3CX Products

More Information on 3CX

Get your 3CX phone system product support packages with The Telecom Spot, an authorized 3CX reseller, so you can rest assured you're getting the best service, product, price and expertise.

Support by 3CX is available via email, live chat and phone and includes the following:

 •Help on configuring 3CX Phone System and questions in relation to its operation.
 •Troubleshooting of external extensions and bridges via Tunnel.
 •Help with configuration of supported phones and VoIP providers.
 •Troubleshooting of supported gateways and interface cards in 3CX Phone System with standard
  templated configuration.
 •Analysis of SIP logs in case of interoperability issues with a supported VoIP provider, IP Phone or
  Gateway Supported ITSPs / Vendors only.
 •In the case of unsupported VoIP providers, we will determine if it is a vendor/provider problem or a
 3CX Phone System issue and will direct customers to vendor/provider if it is the former, with
 our findings.

NOT Included: Remote installation, support for unsupported SIP Phones/Gateways/cards, non-standard configurations of supported devices, configuration of phones beyond provisioned templates, remote extension and bridge support that does not use the Tunnel, troubleshooting unsupported VoIP Providers and also 3CX may give pointers but they can not guarantee interoperability with all providers.

Part Number

Product Support from 3CX - 1 Year

3CXPSMINIES

Mini Edition

3CXPSSBES

Small Business Edition

3CXPSPROES

Professional Edition 16SC

3CXPSENTES

Enterprise Edition 32SC

3CXPSENT64ES

Enterprise Edition 64SC

3CXPSENT128ES

Enterprise Edition 128SC

3CXPSENT256ES

Enterprise Edition 256SC

3CXPSENT512ES

Enterprise Edition 512SC

3CXPSENT1024ES

Enterprise Edition 1024SC

3CXVADES

3CX Voice Application Designer

3CXAPIES

3CX API

3CXHES

3CXH Hotel Module Support (basic functions only)

3CXHPMSES

3CXHPMS Product Support (advanced functions and PMS integration)

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