Avaya Merlin Magix 3.0 Processor Module

AvayaSKU: 6180-PR30*

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Description

  • Independent Agent IDs for Calling Groups supports multi-shift call centers where several call center agents share the same phone. Allows agents to press a programmed button dial a feature code and enter agent ID to enable their activities.
  • Group Ring Calling Groups alerts all available members in a hunt group at the same time rather than searching for and alerting only the next available group member.
  • Verification of Account Codes enables administrators to configure up to 50 account codes to prevent a person from using a telephone set to make calls unless the correct account code is entered.
  • Group Calling Music-On-Hold provides a system-wide music-on-hold source for calling groups.
  • Simultaneous Caller Name/Number displays the caller's name and number on Lines 1 and 2 of the MLX and TDL telephone displays.
  • WinSPM R8 supports administration of the new features associated with Release 3.0.

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