IP Phone 1150E is a multi-line, specialty IP Phone designed for ACD and IP Contact Center environments. IP Phone 1150E supports up to twelve line/programmable feature keys* and features seven additional fixed keys dedicated for use by agents or supervisors. IP Phone 1150E leverages the IP Phone 1100 Series design and includes a high-resolution, backlit, graphical, grayscale pixel-based display, an integrated USB port for enhanced navigation and entry, integrated Bluetooth agent headset support and integrated Gigabit Ethernet to deliver superior performance and user experience.

Technical Specifications

Platform support

Nortel Communication Server 1000 Release 4.5 and later
Nortel Communication Server 2100 (initial support on Release SE10 and later)
Media Gateway 1000B Expansion Chassis

Contact Center Server

Contact Center 6.0
Symposium Contact Center Server (SCCS) 5.0
Symposium Express Contact Center (SECC) 4.2

Display

High resolution, fully backlit, bitmapped, graphical Film Super Twist Nematic (FSTN) Liquid Crystal Display with anti-glare screen, 240 x 160 pixel, with support of eight grayscale levels
Contrast settings, accessible via Local Tools Menu, to enhance agent and supervisor viewing experience
Configurable backlight timer with 5, 10, 15, 20-minute, 1-hour, 2-hour settings and a Sleep Never option for 24x7 Contact Center environments
Unicode support for expanded language and complex font presentation on display of IP Phone 1150E*

Footstand and adjustments

Desktop viewing adjustments: 32.5, 40, 47.5 and 55 degree footstand angles
Wall mount option: minus 5 degrees

Fixed and soft label keys

Twelve fixed business telephony keys including Hold, Goodbye,Volume Up, Volume Down, Mute, Directory, Message/Inbox, Shift/Outbox, Quit, Copy, Expand and Services
Four context-sensitive soft label keys for easy-to-use navigation**
Seven dedicated Agent fixed keys with built-in LEDs: Listen/Talk, In-Calls, Not-Ready, Make Set Busy, Supervisor, Emergency and Activity*** (default configuration)
Seven dedicated Supervisor fixed keys with built-in LEDs: Observe Agent, Call Agent (direct line), Answer Agent, Answer Emergency, Display Agents, Interflow and Night Service (Optional configuration with purchase of Supervisor Keycap kit)
One additional programmable fixed key Feature Key, which can be flexibly assigned to support a standard telephony or ACD specific feature****

Navigation cluster

Four-way navigation cluster (left, right, up, down arrows) plus Enter key

USB

Integrated USB port for standard USB mice, keyboards, keyboard emulation devices and powered hubs
USB port power: 100mA power; With powered USB hub, supports up to 500mA

Bluetooth

Integrated Bluetooth 1.2 Audio Gateway supports standard third-party Bluetooth headset profiles (Bluetooth Power Class 2). Bluetooth headsets supported with agent configuration only.

Call Recording

Supports transmission of duplicate media streams to IP Call Recording systems such as Nortel Contact Recording and Quality Monitoring (CRQM)

Expansion Module

Supports 18-button Expansion Module for IP Phone 1100 Series via integrated Expansion Module/ Console port*****

User selectable ring tones

Echo Cancellation and Silence Suppression

Connectivity/data rates

Integrated 10/100/1000 IEEE Base-T auto-sensing Ethernet Switch for shared PC access (one LAN and one PC port) supports traffic from collocated PC

Power

Supports IEEE 802.3af power standard, pre-standard Nortel and Cisco proprietary powering schemes
Universal local AC power adapter as option (brick style) supported (100/240 VAC, 50/60Hz power adapter delivering 48V DC @ 0.52A max)
AC power cable (country specific) - separately orderable

Loudspeaker/headsets

Integrated high-quality speaker (Listen only and Audio Paging)
Dual headset jacks: Agent and Supervisor

Codecs/Quality of Service

G.711 a-law, G.711 -law, G.729a and Annex B
802.1p/Q, DiffServ and VLAN tagging of both telephony and PC port traffic
Supports echo cancellation and silence suppression

Bluetooth

USA: FCC Part 15 Wireless Certification
Canada: IC RSS 210 Wireless Certification
EN 300 328
EN 301 489-1/EN 301 489
Japan METI Wireless approval
Korean Wireless approval