Description
3CX Hosting Option
3CX’s hosted service is provided by DigitalOcean that has 15 data centers worldwide and hosts over 78 million computing instances. Their SLA time is 99.99%. In countries where DigitalOcean is not present, we make use of Vultr that boasts over 20+ years of experience in complex hosting environments. Please note that during system updates, i.e. upgrading to a newer version, your system may experience limited downtime (you will be informed before taking any action)
Please note: You can no longer add 3CX hosting to a new, or existing non-Hosted, and / or expired Hosting 4SC license key subscription (only renewals allowed for existing 4SC hosted).
3CX hosting will manage your 3CX system for you on the cloud:
- 3CX will deploy your instance to cloud providers DigitalOcean or Vultr and automatically configure firewall rules.
- 3CX will manage the 3CX operating system, including security patches and version upgrades (i.e. from Debian 10 to Debian 11)
- 3CX will take nightly backups
- 3CX will keep your 3CX on the latest non-beta update and monitor your 3CX system 24/7
3CX hosting does not support:
- General configuration of 3CX such as extensions and CRM integration
- Provisioning and operation of SIP Trunks
- Configuration and management of IP Phones
Requirements:
- IP phones must be configured behind a 3CX SBC. Consider using 3CX Apps instead for seamless remote working
- You cannot use CFD (Call Flow Designer) apps
- It is recommended to use a supported, registration-based SIP trunk provider
- You will not get SSH access to the machine – all operating system management is done by 3CX
- 3CX hosting does not support IP-Phones which are connected via STUN to a hosted instance. All IP-Phones must be connected using the 3CX SBC.
- 3CX Hosting is currently only available in select countries