Description
The Cortelco Colleague (220021-TP2-27E) is a single-line corded telephone with Caller ID Type II and call-disposition handling, built for offices that want to see who's calling and decide how to route a call at a glance. A 3-line backlit super-twist LCD shows the number on the second call even while you're on the first, and the phone stores up to 80 calls in its Caller ID history. Dedicated disposition keys let you take the call, send it to voicemail, or flag it "please wait" or "call back," and the full-duplex speakerphone keeps your hands free.
The Telecom Spot Take
The Colleague is a smart pick for receptionists, office managers, and anyone who screens and routes calls all day. The standout is its call-disposition workflow paired with Caller ID on call waiting — you can see a second caller's number and decide what to do without dropping your current call. The trilingual on-screen menu (English/Spanish/French) and clear icon set make it approachable for any staff member, and dual headset jacks (2.5mm and RJ-11) plus a headset-mode switch let you turn the speakerphone button into an answer/disconnect control for hands-free headset use. The Frost finish suits modern office décor. If you need two lines, the Cortelco Patriot or 9 Series two-line is the better fit.
Key Features
- Caller ID Type II: See who's calling on both the active line and an incoming call-waiting call.
- 80-Call History: Reviews a deep log of recent callers on the wide-angle super-twist LCD.
- 3-Line Backlit Display: Easy-to-read screen with trilingual menu (English/Spanish/French) and status icons.
- Call Disposition Keys: Take, send to voicemail, "please wait," or "call back" with one button.
- Full-Duplex Speakerphone & Mute (LED): Natural hands-free conversations with clear mute indication.
- Dual Headset Jacks: 2.5mm and RJ-11 with a headset-mode switch for answer/disconnect control.
- 10 Direct Memories & Data Port: Quick dialing plus tone/pulse switchable operation and a data port.
Technical Specifications
| Specification | Detail |
|---|---|
| Cortelco Part Number | 220021-TP2-27E |
| Model | Colleague |
| Color | Frost |
| Lines | 1 (single-line) |
| Caller ID | Type II with call waiting; 80-call history |
| Display | 3-line backlit super-twist LCD, trilingual menu |
| Memory | 10 direct locations |
| Speakerphone | Full-duplex with mute (LED) |
| Headset | 2.5mm and RJ-11 jacks, headset-mode switch |
| Dialing | Tone/pulse switchable |
Frequently Asked Questions
- Can I see the number of a second caller while I'm on a call?
- Yes. The Colleague supports Caller ID on call waiting (Type II), so an incoming caller's number appears on the display while you're already on a call.
- What are the disposition buttons for?
- They let you handle a call with one touch — take it, send it to voicemail, or signal "please wait" or "call back" — which speeds up reception and call-screening workflows.
- Does it support a headset?
- Yes. It has both 2.5mm and RJ-11 headset jacks and a headset-mode switch that converts the speakerphone button into an answer/disconnect control.