Description
The Jabra Link 265 USB/QD Training Cable (265-09) enables real-time call monitoring by connecting a supervisor's headset to a training or monitoring port alongside an agent's setup. It provides a USB connection to PC alongside a secondary QD tap, allowing both headsets to hear the same call — essential for call center coaching and quality assurance programs.
The Telecom Spot Take
The Link 265 is the hardware that makes live call coaching possible at the cord level. The supervisor plugs their headset into the second QD port, instantly joining the agent's call audio without the agent's awareness. Simultaneously, the USB connection feeds audio to a PC for potential recording or supervisory UC client management. It's the tool call center QA teams use when software-based call monitoring isn't available or appropriate.
Key Features
- Dual-headset training capability — Supervisor can listen to an agent's call in real time via a second QD headset.
- USB + QD dual output — Simultaneously provides USB audio to PC and a second QD headset port.
- Call center coaching use case — Enables live training, quality assurance, and call monitoring without software dependencies.
- Plug-and-play — No complex configuration — inserts into the headset signal chain directly.
Technical Specifications
| Specification | Detail |
|---|---|
| SKU | 265-09 |
| Model | Jabra Link 265 |
| Connector A | Quick Disconnect (QD) female (agent headset) |
| Connector B | Quick Disconnect (QD) female (supervisor headset) |
| Connector C | USB-A male (PC) |
| Primary use | Call center live training / supervisory monitoring |