Jabra Supervisor Cord with Mute – Dual-Headset Training Cable for Call Center Supervisors (8800-02-01)

The Jabra Supervisor Cord with Mute (8800-02-01) allows a supervisor or trainer to listen in on an agent's call in real time using a second headset. It connects between the headset cord and the phone, splitting the audio to two Quick Disconnect ports — one for the agent, one for the monitor — with a mute button for the supervisor.

The Telecom Spot Take

Quality monitoring and real-time call coaching require the ability to listen in without the caller knowing. The Supervisor Cord delivers this by splitting the headset audio path so both the agent and supervisor hear the same audio simultaneously. The supervisor can mute their own microphone while listening, preventing accidental feedback. This is a standard tool in call center QA setups and new-hire training programs, and it requires no software, app, or IT configuration.

Key Features

• Dual QD headset monitoring — Allows a second headset (supervisor) to listen to the same call as the agent.
• In-line mute for supervisor — Supervisor can mute their mic while monitoring — preventing feedback and caller distraction.
• No software required — Hardware-only solution — works with any QD headset and standard phone cord.
• Training and QA use case — Ideal for call center onboarding, live coaching, and quality monitoring programs.

Technical Specifications