Description
Need a no-nonsense headset that keeps contact center agents comfortable, focused, and sounding professional all day? The HP Poly EncorePro 310 Monoaural QD Headset (77T43AA) is built exactly for that. With its single-ear design, noise-canceling mic, and lightning-fast Quick Disconnect, agents get crystal-clear calls without sacrificing awareness of their environment. Lightweight, TAA compliant, and packed with acoustic protection, it’s the smart, budget-friendly choice that IT teams and operations managers love for reliability and easy deployment.
Our Expert Take: As a go-to resource for unified communications gear, we see the EncorePro 310 shine in real-world contact centers where agents handle 50–100 calls per shift. The combination of SoundGuard protection and a voice-tuned mic means fewer “can you repeat that?” moments and happier customers. At only 70 grams with fold-flat cushions, it dramatically reduces ear fatigue compared to heavier stereo models—agents stay sharper longer. If you’re scaling a team on a budget or replacing aging headsets, this TAA-compliant option gives you enterprise-grade durability without the enterprise price. It pairs perfectly with standard QD amplifiers or direct-connect cables for PCs and phones, making rollout simple for any IT department.
Key Features
- Flexible noise-canceling microphone boom – Positions perfectly for clear voice pickup while blocking background chatter and office noise so every customer hears your agent loud and clear.
- SoundGuard acoustic protection – Limits sudden loud sounds to below 118 dBA to safeguard hearing and keep agents comfortable during long shifts.
- Poly Quick Disconnect (QD) – Lets agents instantly unplug and move around the office without dropping the call—ideal for hybrid or fast-paced contact center environments.
- Voice-optimized frequency response – Tuned specifically for spoken conversations so every word lands accurately, reducing miscommunications and boosting first-call resolution.
- Fold-flat ear cushions – Soft foam pads collapse for easy storage around the neck between calls, giving agents quick relief without removing the headset entirely.
- Ultra-lightweight monaural design – Weighs just 70 grams so agents stay focused on customers instead of headset pressure, even after eight-hour days.
Technical Specifications
| Category | Details |
|---|---|
| Headphone Type | On-ear (monaural) |
| Number of Microphones | 1 (noise canceling) |
| Speaker Bandwidth | 150 Hz to 6.8 kHz |
| Microphone Bandwidth | 35 Hz to 21 kHz |
| Microphone Sensitivity | -38 ±3 dB |
| Signal-to-Noise Ratio | >53 dB |
| Impedance | 32 ohms |
| Boom Mic Length | 135 mm (290° rotation) |
| Cable Length | 762 mm |
| Ear Cushions | Foam padding |
| Weight | 0.07 kg (70 g) |
| Dimensions (W×D×H) | 11.1 × 14.9 × 6.7 cm |
| Color | Black |
| Compatibility | PCs via QD; Windows 11, Windows 10, macOS |
| Acoustic Protection | SoundGuard (limits to <118 dBA) |
| Certifications | CE, TAA compliant |
| Warranty | Poly standard two-year limited warranty |
| What’s in the Box | Headset, user guide |
- Poly SKU: 214572-01
- HP SKU: 77T43AA