Description
Need reliable headsets that keep your agents focused and your callers happy—without breaking the budget? The HP Poly EncorePro 320 Binaural Wired Headset (77T26AA) delivers exactly that. This dual-ear contact center powerhouse combines noise-canceling audio, all-day comfort, and proven durability so your team can handle high-volume calls with ease. Perfect for busy offices, remote agents, or full-scale call centers looking for clear, professional communication every time.
The Telecom Spot Expert Take Contact center managers know the real cost of poor headsets: agent fatigue, dropped calls, and frustrated customers. The EncorePro 320 stands out because it’s built for real-world use—lightweight yet sturdy, with Poly’s signature SoundGuard protection that keeps volume safe during unexpected spikes. We love the Quick Disconnect feature; agents can step away instantly without missing a beat. If your team spends hours on the phone daily, this model strikes the perfect balance of performance and price for small businesses scaling up or enterprises standardizing their setups.
Key Features
- Noise-canceling microphone – Flexible boom picks up your voice clearly while blocking background noise so every caller hears you the first time.
- SoundGuard acoustic protection – Limits sudden loud sounds to below 118 dBA, protecting hearing and keeping conversations comfortable all shift long.
- Quick Disconnect (QD) – Tested for over 30,000 cycles; unplug and walk away instantly—ideal for flexible, high-mobility teams.
- All-day binaural comfort – Soft replaceable foam ear cushions, lightweight 0.23 lb design, and fold-flat earpieces let agents wear it comfortably for hours.
- Voice-optimized audio – Tuned frequency response delivers natural, clear sound on both ends of the call.
- Passive noise cancellation – On-ear dual-ear cups reduce ambient noise without batteries or extra tech.
- UC & platform ready – Works seamlessly with leading collaboration tools; certified for Microsoft Teams, Zoom, Skype for Business, and more.
- TAA compliant – Meets government and enterprise purchasing requirements right out of the box.
Technical Specifications
- Model: 77T26AA (HP Poly EncorePro 320 Binaural QD TAA)
- Headset Type: Binaural (stereo) wired on-ear
- Connection: Quick Disconnect (QD) – compatible with amplifiers/cables for desk phones, PCs, or mobile
- Microphone: Noise-canceling, flexible boom; sensitivity -38 +/-3 dB; frequency response 200 Hz–6.8 kHz
- Speakers: 28 mm drivers; 32 Ohm impedance; frequency response 20 Hz–10 kHz
- Acoustic Protection: SoundGuard (limits to <118 dBA)
- Noise Cancellation: Passive noise cancellation (PNC)
- Weight: 0.23 lb (105 g)
- Cable Length to QD: 30 in
- Ear Cushions: Soft, replaceable foam
- Color: Black
- Certifications: UC certified, TAA compliant, CE
- Operating Systems: Windows 11, Windows 10, macOS
- Warranty: Poly standard 2-year limited warranty
- What’s in the Box: Headset, user guide
- Poly SKU: 214573-01
- HP SKU: 77T26AA