HP Poly EncorePro 320 Stereo USB-A Headset – Noise-Canceling Mic & All-Day Comfort for Contact Centers (767G0AA)

Need reliable, comfortable headsets that keep your contact center agents productive and callers happy all day long? The HP Poly EncorePro 320 Stereo USB-A Headset (767G0AA) delivers exactly that—crystal-clear audio, noise-canceling performance, and lightweight comfort built for long shifts.

Our Expert Take: As IT pros who help businesses outfit their teams every day, we see the EncorePro 320 as a smart, no-frills choice for contact centers and support desks. The flexible boom mic with ultra noise cancellation and SoundGuard protection means fewer repeat questions and happier callers, while the 105 g lightweight design plus replaceable cushions keeps agents comfortable from 9 to 5 (and beyond). TAA compliant and ready for any PC—it’s the kind of practical upgrade that boosts productivity without breaking the budget.

Key Features

• Ultra noise-canceling boom mic – Flexible positioning and advanced cancellation so your voice stays clear even in busy offices—customers hear every word the first time.
• SoundGuard hearing protection – Automatically limits loud sounds to under 118 dBA, protecting agent hearing during long days of calls.
• All-day comfort – Super-light 105 g weight, soft replaceable foam ear cushions, and fold-flat design let agents wear it comfortably for full shifts and quickly switch between calls.
• Inline controls at your fingertips – Easy volume adjustment, mute, and answer/end buttons mean no fumbling with software during important conversations.
• Plug-and-play USB-A – Works instantly with Windows, macOS, and most softphone/UC platforms—no drivers or setup headaches.
• Built for business durability – Quick Disconnect tested over 30,000 times and a 2-year warranty give IT teams peace of mind.
• TAA compliant – Meets government and enterprise purchasing requirements right out of the box.

Technical Specifications

• Poly SKU: 214570-01
• HP SKU: 767G0AA