Description
Tired of headsets that break down mid-shift or leave your agents sounding muffled? The Poly EncorePro 525 (783R2AA) delivers professional-grade stereo audio and crystal-clear calls straight out of the box. Designed specifically for contact centers and hybrid Microsoft Teams users, this lightweight, durable USB-A headset keeps every conversation sharp while giving your team all-day comfort and instant app access. Plug it in and watch productivity climb—no IT headaches required.
The Telecom Spot Expert Take As the go-to source for UC hardware that actually works in the real world, we love how the EncorePro 525 nails the sweet spot between performance and practicality. The flexible boom with built-in positioning guides eliminates the #1 complaint we hear from call-center managers—agents who don’t position the mic correctly. Add Poly Lens remote management and you can update firmware fleet-wide without touching a single desk. Whether you run a 10-person remote team or a 500-seat contact center, this headset quietly removes friction so your people stay focused on customers instead of technology. It’s the kind of reliable upgrade that pays for itself in fewer dropped calls and happier agents.
Key Features
- Incredible call clarity every time – Next-generation noise-canceling boom mic with visual and tactile positioning guides plus voice-optimized frequency response means fewer “Can you repeat that?” moments and happier customers.
- Built for all-day comfort – At just 74 g with premium foam ear cushions and a flexible design, agents forget they’re wearing it—perfect for long shifts without hot spots or headaches.
- Microsoft Teams ready out of the box – Full certification plus a dedicated Teams button on the inline controls gives one-touch access to meetings, chats, and calls.
- Flexible connectivity that just works – USB-A connector with built-in USB-C option on the same 2.085 m cable means no adapters or compatibility worries on any modern PC.
- Remote management made simple – Poly Lens cloud software lets IT teams monitor, update, and troubleshoot headsets from anywhere—saving hours of desk-side support.
- Hearing protection you can trust – SoundGuard Digital technology caps volume at safe levels so your team stays protected shift after shift.
Technical Specifications
| Category | Details |
|---|---|
| Model / SKU | Poly EncorePro 525 / 783R2AA |
| Headphone Type | On-ear (stereo) |
| Microphone Type | Noise-canceling, flexible boom (135 mm) |
| Speaker Size | 30 mm |
| Speaker Bandwidth | 20 Hz – 20 kHz |
| Microphone Bandwidth | 35 Hz – 21 kHz |
| Microphone Sensitivity | -40 dB ±3 dB |
| Signal-to-Noise Ratio | >53 dB |
| Boom Rotation | 290° |
| Cable Length | 2,085 mm |
| Connectivity | USB-A (with USB-C flexibility on same cable) |
| Acoustic Protection | SoundGuard Digital |
| Weight | 74 g |
| Dimensions (W × D × H) | 11.1 × 14.9 × 6.7 cm |
| Color | Black |
| Ear Cushions | Foam |
| Compatible OS | Windows 11, Windows 10, macOS |
| Microsoft Teams | Full certification + dedicated button |
| Remote Management | Poly Lens cloud-based |
| Warranty | 2-year limited |
| What’s in the Box | Headset |
- Poly SKU: 218275-01
- HP SKU: 783R2AA