Description
The Poly Y Training Cable with QD Lock (85S09AA) enables live supervisor call monitoring by connecting two QD headsets simultaneously to one digital phone line. Designed for contact center onboarding and quality assurance workflows, it allows a trainer or supervisor to listen in on an agent's call in real time without the agent having to hand over their headset. The QD lock mechanism on each end prevents accidental disconnection during active monitoring sessions.
Key Features
- Dual-Headset Live Monitoring: Connects supervisor and agent headsets to one phone line simultaneously for real-time call coaching and QA monitoring.
- QD Lock Connectors: Locking QD ends prevent accidental disconnect during active training sessions — more reliable than standard unlocked QD cables.
- For Digital Headsets: Designed for use with Poly digital QD headsets in contact center configurations.
- Contact Center Essential: Standard tool for onboarding, live coaching, and quality assurance workflows.
Technical Specifications
| Specification | Detail |
|---|---|
| HP SKU | 85S09AA |
| Connectors | 2× QD lock headset ends, 1× phone connection |
| Use Case | Supervisor training, dual-headset live call monitoring |
| Compatible Headsets | Poly digital QD headsets |