Description
Sangoma FreePBX Q-Xact - 1 Year License
FreePBX Q-Xact is an advanced reporting module that lets administrators keep an eye on every aspect of their queues. With Q-Xact you are given insight into each and every one of your queues. Q-Xact gives you full control over what data is displayed for each type of report and allows you to build custom templates for quick reporting. Each report type such as “All Call Distribution by Queue” has a list of columns that can be checked and unchecked for on the fly view customization.
FreePBX Q-Xact Features
- See call distribution by agent, queue, day of the week, or even down to the hour
- View the average call time and average hold times
- View service call thresholds
- See the reason calls are being disconnected (Whether the customer or the agent is hanging the call up first, or if the call was abandoned.)
- Many more advanced reporting features
- 1 year usage license and 1 year of upgrades included with the purchase
FreePBX Q-Xact Compatibility:
- Requires FreePBX 2.11 or greater and only officially supported on the Official FreePBX Distro platform