Description
The Grandstream UCM RemoteConnect (UCMRC) Plan is a cloud-based subscription service designed exclusively for Grandstream UCM6300 series IP PBX owners. It enables secure, hassle-free remote access and collaboration without complex VPN setups or port forwarding. By leveraging always-on NAT firewall traversal (running on reliable AWS infrastructure), it lets remote workers, mobile users, and distributed teams connect seamlessly to your on-premises UCM system using the GS Wave app (web and mobile) for calls, meetings, extension management, and more.
This plan is ideal for growing businesses, hybrid teams, or any organization with remote/branch employees who need reliable voice/video communication, real-time device monitoring, cloud backups, and advanced admin controls—all while keeping the core PBX on-site for security and control.
The Telecom Spot Expert Review
Our take: This isn't just a "remote access add-on"—it's the missing piece that makes the UCM6300 truly hybrid-work ready.
The free Basic plan gets you started with 10 remote users and limited concurrent sessions, but most of our customers upgrade to Plus or Pro within the first month once they see how effortless remote SIP endpoint registration and Wave app integration become. Key wins we've seen:
- Zero-touch setup: Add the UCM to GDMS, and NAT traversal activates automatically—no firewall rules to fight.
- Real value in cloud storage & alerts: The 1–10 GB storage (depending on tier) reliably backs up configs, recordings, and voicemails; real-time email/SMS alerts catch issues before users complain.
- Scalability: Businesses jump from SOHO/Plus to Business/Enterprise as remote headcount grows, without forklift upgrades.
- Expert tip for our customers: Enable SIP Extension Sync right after activation—it auto-pushes extensions to GDMS for easy remote provisioning of Grandstream phones & ATAs. Also, run the built-in "Diagnosis" tool monthly to verify STUN/TURN, GDMS heartbeat, and bandwidth—prevents 90% of connectivity hiccups.
Pros
- Automatic, secure remote connectivity with 99% AWS reliability
- Includes GS Wave for unlimited WebRTC & mobile softphone use (higher tiers)
- Tiered cloud storage, reporting, and admin features grow with your business
- No hardware changes needed—pure software/service add-on
Cons
- Must purchase through authorized channels (like us) and link to your UCM via GDMS
- Free/Basic tier limits (e.g., 20-min call cap, 2-hour daily allotment) push most users to paid plans quickly
- Advanced features (custom domains, Cloud IM) require higher tiers or add-ons
If your team has even 5–10 remote users, the ROI on a Plus or Pro plan is under 6 months via improved productivity.
Please see the Grandstream UCM RemoteConnect Datasheet for more details.
*This is an annual license and must be renewed every year.
UCM RemoteConnect Plans Comparison
| Basic | SOHO | Plus | Pro | Business | Enterprise | |
|---|---|---|---|---|---|---|
| Registered Remote Users/Devices | 10 | 20 | 50 | 100 | 200 | 400 |
| Concurrent Remote Sessions | 2 | 4 | 8 | 16 | 32 | 64 |
| Calls Duration | 20 minutes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Remote Admin | Limited | Comprehensive | Comprehensive | Comprehensive | Advanced | Advanced |
| Cloud Storage | --- | --- | 1 GB | 2 GB | 5 GB | 10 GB |
| Wave App (Mobile/Desktop/Web) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Automated NAT Firewall Traversal | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Remote Provision, Management, Monitoring | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live Chat | --- | ✓ | ✓ | ✓ | ✓ | ✓ |
| Full API Integration & Third-Party Add-Ons | --- | ✓ | ✓ | ✓ | ✓ | ✓ |
| WebRTC Trunk Integration | --- | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom Logo in Web UI, Wave, Reports, Alerts | --- | --- | --- | --- | ✓ | ✓ |
| Communication and Collaboration SDK | --- | --- | --- | --- | ✓ | ✓ |
| Cloud IM Service | --- | --- | --- | --- | --- | ✓ |
UCM RemoteConnect Add-On Plans
| Add-On Plan | Description | Price | Available With Plans |
|---|---|---|---|
| Extra 400 Remote Users | Increases the registered remote user/device limit by 400 | $359/year | Plus, Pro, Business, Enterprise |
| Additional 50GB Cloud Storage | Expands available cloud storage by 50GB | $199/year | All Plans |
| Extra 20 Remote Calls | Adds 20 concurrent remote voice/video sessions | $179/year | Plus, Pro, Business, Enterprise |
| Extra 100 Remote Calls | Adds 100 concurrent remote voice/video sessions | $869/year | Business, Enterprise |
| Admin Only | Includes 1GB cloud storage and Remote Admin features from Plus/Pro | $49/year | Basic only |
| Cloud IM Service | Unifies calls, meetings, contacts, schedules, and chat across UCM6300s | $79/year | Pro, Business only |
Grandstream UCM RemoteConnect (UCMRC) Features
- Remote collaboration that is secure & reliable; Cloudbased NAT firewall traversal service runs on AWS with 99% reliability
- Productive meetings, calls and conferences with the included Wave app for web and mobile
- Offers secure connections with remote SIP endpoints registered to a UCM6300 series device
- Provides built-in tools for IT-friendly secure management of remote devices
- Integrated with GDMS for centralized management of remote devices; also at ucmremoteconnect.com
- Built-in advanced system and device monitoring & diagnosis tools to actively ensure secure connections
- Provides advanced system and device reports and real-time email alerts
Free plans available; offers cloud storage, reports, alerts & more
FAQ
What is the difference between the free Basic plan and paid plans? Basic gives limited testing access (10 users, short calls), while paid plans unlock unlimited duration, more concurrent sessions, cloud storage, advanced reporting, and full remote admin capabilities.
Do I need to buy this through The Telecom Spot? UCMRC plans are sold exclusively through authorized Grandstream channel partners like us.
How do I get started?
- Add your UCM6300 to GDMS (free).
- A Basic plan auto-assigns.
- Log into UCM GUI → UCM RemoteConnect to view status.
- Contact us to upgrade to Plus/Pro/etc. for your needs.
Can remote users make calls without being on the corporate network? Yes—automatic NAT traversal ensures secure connections from anywhere (home, mobile data, etc.) via the Wave app or registered Grandstream devices.
Is there a trial? The Basic plan is free forever for light use, and many higher tiers include initial trial periods—reach out for current promos.
What if I need more users or storage later? Plans are upgradeable annually; add-ons like extra storage or concurrent sessions are available.
Ready to mobilize your UCM6300 team? Contact The Telecom Spot today for pricing, activation, or a tailored quote—especially on bulk or bundled orders.