Description
Tired of headsets that hurt after a few hours or make customers sound muffled? The HP Poly EncorePro 320 Stereo USB-C Headset (767F9AA) changes that. Designed specifically for call center and contact center agents, this lightweight wired stereo headset delivers long-lasting comfort, top-notch noise canceling, and voice-optimized audio that keeps every conversation clear and professional. Plug it in via USB-C and you’re ready to go – no drivers, no hassle.
The Telecom Spot Expert Take As telecom pros who help IT teams and businesses pick the right tools every day, we love how the EncorePro 320 strikes the perfect balance of comfort, performance, and value. At only 70 grams with soft foam ear cushions, agents can wear it through back-to-back calls without fatigue. The flexible boom mic with noise canceling cuts background chatter so customers hear you clearly – and the SoundGuard acoustic protection keeps volumes safe all day. Inline controls on the USB cable make it simple to adjust volume or mute on the fly. It’s TAA compliant, works seamlessly with Windows, macOS, and Chromebook, and is built for the high-volume environments where reliability matters most. If your team spends hours on the phone, this headset helps them sound better, stay comfortable, and close more calls.
Key Features
- Flexible noise-canceling microphone – Boom adjusts easily and filters out office buzz so your voice comes through loud and clear every time.
- SoundGuard acoustic protection – Sophisticated algorithms limit sudden loud sounds while keeping speech natural – protects hearing during long shifts.
- Voice-optimized frequency response – Conversations sound more natural and accurate, leading to better understanding and happier customers.
- Inline call controls – Quick access to volume, mute, and answer/end right on the cable – no need to reach for your keyboard.
- All-day comfort design – Lightweight stereo on-ear build with soft foam cushions means agents forget they’re wearing it, even after 8+ hours.
- Plug-and-play USB-C – Works instantly with your existing PCs – no software installs required.
- TAA compliant – Meets strict government and enterprise purchasing standards right out of the box.
Technical Specifications
| Feature | Details |
|---|---|
| Connectivity | USB-C wired |
| Headphone type | On-ear (stereo / binaural) |
| Speaker size | 30 mm |
| Speaker bandwidth | 20 Hz – 10 kHz |
| Impedance | 32 ohms |
| Microphone type | Noise canceling |
| Microphone bandwidth | 35 Hz – 21 kHz |
| Sensitivity (mic) | -38 ±3 dB |
| Signal-to-noise ratio | >53 dB |
| Boom mic length | 135 mm |
| Boom mic rotation | 290° |
| Cable length | 2,190 mm (7.2 ft) |
| Controls | Answer/end, mute, volume +/- |
| Ear cushions | Foam |
| Weight | 0.07 kg (70 g) |
| Dimensions (W x D x H) | 11.1 x 14.9 x 6.7 cm |
| Color | Black |
| Compatible OS | Windows 11, Windows 10, macOS |
| Certifications | TAA compliant, CE |
| What’s in the box | Headset, user guide |
| Warranty | Poly standard two-year limited |
- Poly SKU: 214571-01
- HP SKU: 767F9AA