Description
The Poly Y-Training Adapter Cable (85S07AA, part 27019-03) enables supervisor training by allowing two Quick-Disconnect headsets to share a single phone connection simultaneously — one for the agent and one for the supervisor. At 7 feet, the cable gives both parties comfortable reach from the phone. It is an essential tool for contact center onboarding, live call coaching, and quality monitoring scenarios where real-time dual headset listening is required.
Key Features
- Dual Headset Supervision: Two QD headsets connect to one phone line simultaneously — one for the trainee agent, one for the supervisor or trainer.
- 7-Foot Length: Provides enough reach for both supervisor and agent to be positioned comfortably at a shared desk or training station.
- QD Lock Design: The QD connectors include a locking mechanism to prevent accidental disconnection during active calls.
- Contact Center Essential: Standard tool for call coaching, onboarding, and quality assurance workflows.
Technical Specifications
| Specification | Detail |
|---|---|
| HP SKU | 85S07AA |
| Poly Part Number | 27019-03 |
| Cable Length | 7 ft (~2.1 m) |
| Connectors | 2× Quick-Disconnect (QD) headset ends, 1× phone connection |
| Use Case | Supervisor training, dual-headset call monitoring |
| Compatible Headsets | Poly H-Series QD headsets |