Description
3CX PRO is designed for growing businesses and customer-facing teams that need more than basic business calling. It adds advanced call queues, reporting, supervisor tools, CRM and productivity integrations, messaging, video conferencing, and other contact center capabilities while keeping 3CX's system-based licensing model.
3CX PRO is sold as an annual renewable license. Commercial 3CX licensing is priced per system based on the edition and simultaneous-call capacity you choose, rather than charging a separate software license for every user.
Simultaneous calls, or SC, are the number of active internal and external calls taking place at the same time. Each SC level also has recommended and maximum user/extension ranges, so both your total number of users and your busiest call periods matter when selecting a license.
Renewing an existing 3CX PRO license? Select the appropriate renewal option from the product options above.
3CX Editions Comparison
3CX PRO sits between 3CX BASIC , which focuses on core business telephony, and 3CX AI , which adds more advanced AI, analytics, and enterprise capabilities. This quick comparison highlights some of the differences most likely to matter when choosing an edition.
Swipe left to view the full comparison.
| Feature / Use | 3CX BASIC | 3CX PRO | 3CX AI |
|---|---|---|---|
| Best fit | Core business telephony | Growing businesses and customer-facing teams | High-call environments needing advanced AI, analytics, and enterprise features |
| Call queues & contact center features | Not included | Included | Included, plus additional advanced features |
| CRM integrations | Not included | Included | Included |
| Reporting | Basic reports | Advanced call and queue reporting, wallboards, and dashboards | Advanced reporting plus AI-driven analytics |
| Hot desking & multi-office use | Not included | Included | Included |
| Voicemail transcription | Not included | Supported | Supported |
| Full-call AI transcription, summaries & sentiment | Not included | Not included | Included |
| Video conferencing | See current 3CX feature list | Up to 100 participants | Higher limits; see current 3CX feature list |
3CX regularly updates its editions, features, and limits. For the most current full comparison, see the official 3CX feature matrix .
Key 3CX PRO Features
Call Queues & Contact Center
- Advanced call queues and queue strategies
- Supervisor listen, whisper, and barge features
- SLA alerts and agent statistics
- Real-time wallboards and supervisor dashboards
Reporting & Visibility
- Advanced call and queue reports
- Scheduled reporting
- Custom call analytics
- Tools for monitoring call activity and team performance
CRM, Productivity & Automation
- CRM integrations for supported platforms
- Microsoft 365 integration
- Google Workspace integration
- Call Flow Designer for custom call flows and voice applications
Hot Desking & Multi-Office Use
- Hot Desking allows multiple users to share supported IP phones, with each user logging in when they need the device
- Useful for shared desks, shift workers, flexible seating, and other environments where phones are not permanently assigned to one person
- Connect remote offices using 3CX bridges
Messaging, Apps & Meetings
- 3CX web, Windows, iOS, and Android apps
- Business chat and messaging
- SMS and WhatsApp messaging where supported
- Video conferencing for up to 100 participants
- Screen sharing and collaboration tools
Voicemail Transcription
3CX PRO supports voicemail transcription with supported transcription services. Full call-recording transcription, call summaries, sentiment analysis, AI agents, and the broader advanced AI feature set require 3CX AI. Provider and configuration requirements may apply.
Choose How to Deploy 3CX
When you're ready to deploy your 3CX license, available options include Hosted by 3CX, a private-cloud/self-hosted environment, or an on-premise installation. Hosting is separate from the software license itself, and availability and pricing can vary depending on your license size and current 3CX terms.
3CX Phones & Hardware
Need phones for your new system? The Telecom Spot carries desk phones, cordless systems, conference phones, and other business communications hardware that can be used with 3CX. Support and provisioning capabilities vary by brand and model.
Browse 3CX Supported Phones & Devices →
Additional 3CX Resources
Questions about license sizing, renewals, upgrades, hosting, compatible hardware, or whether 3CX PRO is the right fit for your setup? Request a quote or ask us a 3CX question →