Description
3CX AI is the most advanced current 3CX commercial edition, combining the business phone system, contact center, integrations, and reporting features of PRO with full-call AI transcription, summaries, sentiment analysis, AI Agents, and additional enterprise capabilities. Previously known as the 3CX Enterprise edition, it is designed for organizations that need more advanced automation, analytics, call handling, and system control.
3CX AI is sold as an annual renewable license. Commercial 3CX licensing is priced per system based on the edition and simultaneous-call capacity you choose, rather than charging a separate software license for every user.
Simultaneous calls, or SC, are the number of active internal and external calls taking place at the same time. Each SC level also has recommended and maximum user/extension ranges, so both your total number of users and your busiest call periods matter when selecting a license.
Renewing an existing 3CX AI or former Enterprise license? Select the appropriate renewal option from the product options above.
3CX Editions Comparison
3CX AI includes the advanced calling, contact center, reporting, and integration features of 3CX PRO , then adds full-call AI capabilities and additional enterprise features. Businesses that mainly need core telephony may also want to compare 3CX BASIC .
Swipe left to view the full comparison.
| Feature / Use | 3CX BASIC | 3CX PRO | 3CX AI |
|---|---|---|---|
| Best fit | Core business telephony | Growing businesses and customer-facing teams | High-call environments needing advanced AI, analytics, and enterprise features |
| Call queues & contact center features | Not included | Included | Included, plus additional advanced features such as skill-based routing |
| CRM integrations | Not included | Included | Included |
| Reporting | Basic reports | Advanced call and queue reporting, wallboards, and dashboards | Advanced reporting plus AI summaries, sentiment, and analytics |
| Microsoft / Google integration | User synchronization + SSO | Microsoft 365 and Google Workspace integration | Microsoft 365 and Google Workspace integration |
| Call recording & controls | Not included | Call recording included | Call recording plus additional recording controls |
| Hot desking & multi-office bridges | Not included | Included | Included |
| AI & transcription | Not included | Voicemail transcription supported | Full-call transcription, summaries, sentiment analysis, and AI Agents |
| Enterprise resilience | Not included | Not included | Failover and standby capabilities; requirements apply |
| Video conferencing | See current 3CX feature list | Up to 100 participants | Up to 250 participants; current requirements apply |
3CX regularly updates its editions, features, limits, and license-size requirements. For the most current full comparison, see the official 3CX feature matrix .
Key 3CX AI Features
AI Transcription, Summaries & Analytics
- Full call and voicemail transcription
- Automatic call summaries and sentiment analysis
- Speaker identification and diarization where supported
- AI-enhanced reporting across calls, extensions, queues, and ring groups
- Supported transcription options include the 3CX AI Server, Google, Grok, and OpenAI, depending on software version and configuration
AI Agents & Call Automation
- AI Receptionist for intelligent call handling and routing
- AI Personal Assistant for call screening and user-focused assistance
- AI Customer Service Agent for answering common questions and handing more complex calls to a human when needed
- Knowledge sources can be used to give supported AI Agents business-specific information
Advanced Contact Center & Call Control
- Advanced queues, callback options, and queue strategies
- Skill-based routing
- Supervisor listen, whisper, and barge features
- SLA alerts, agent statistics, wallboards, and dashboards
- Advanced call recording controls, including start/stop recording rights
Enterprise Integrations, Data & Resilience
- Microsoft 365, Google Workspace, and supported CRM integrations
- Microsoft Teams Direct Routing on 16SC+ AI systems; Microsoft licensing requirements apply
- BI and data integration options including Power BI, Grafana, PostgreSQL, and other supported data tools
- APIs and Call Flow Designer for custom workflows and integrations
- Failover and standby capabilities for supported deployments and license sizes
Messaging, Apps & Meetings
- 3CX web, Windows, iOS, and Android apps
- Business chat and messaging
- SMS and WhatsApp messaging where supported
- Video conferencing for up to 250 participants; onboard MCU requires 32SC or higher
- Screen sharing and collaboration tools
About 3CX AI Services
AI features depend on the 3CX software version, feature being used, and selected configuration. When using supported third-party cloud providers such as OpenAI, Grok, or Google, you will generally need your own provider account and credentials, and provider usage charges may apply separately. 3CX also provides options for running supported AI and transcription services on infrastructure you control. Current provider and system requirements should be reviewed when planning an AI deployment.
Choose How to Deploy 3CX AI
3CX AI supports Hosted by 3CX, self-hosted/private-cloud, and on-premise deployment. Hosting is separate from the software license itself, and some advanced enterprise features have their own deployment or license-size requirements.
For example, 3CX's built-in failover feature requires the AI Edition and is designed for supported self-managed deployments rather than Hosted by 3CX.
3CX Phones & Hardware
Need phones for your new system? The Telecom Spot carries desk phones, cordless systems, conference phones, and other business communications hardware that can be used with 3CX. Support and provisioning capabilities vary by brand and model.
Browse 3CX Supported Phones & Devices →
Additional 3CX Resources
Questions about license sizing, renewals, upgrades, hosting, AI features, compatible hardware, or whether 3CX AI is the right fit for your setup? Request a quote or ask us a 3CX question →