Description
3CX AI Edition Phone System - Annual License
Still unsure? Sign up for 3CX FREE to test the waters.
Annual licenses are valid for 12 months after which a renewal is required at the same rate. Pricing is based on the number of simultaneous calls and extensions a company needs. Usually, 1 sim. call per 3-4 extensions is required, i.e. a company with 50 extensions would need a 16 sim. call license.
Organizations need communication that scales, automates, and gives real insights—not just dial tone. The 3CX AI Edition delivers exactly that: an intelligent phone system with built-in AI Receptionist, transcription, and agentic assistants that save time and reduce errors. Licensed by simultaneous calls instead of per user, it keeps costs predictable while adding enterprise-grade security, failover, and analytics that matter to IT teams and contact-center leaders.
Our Expert Take: For both large and small organizations, the 3CX AI Edition is the sweet spot where advanced AI meets rock-solid reliability. The real win is how the AI Receptionist and transcription work together—cutting hold times and giving supervisors instant sentiment and summary reports without extra tools. Large teams love the failover and multi-tenant options because downtime simply isn’t an option. It’s not flashy hype; it’s practical automation that pays for itself through higher productivity and fewer support tickets. Perfect for enterprises ready to future-proof their UC strategy without overpaying for per-user cloud subscriptions.
Looking for 3CX Basic Edition (BASIC)?
Looking for 3CX Professional Edition (PRO)?
Quick Comparison to Similar 3CX Editions
See the full comparison: 3CX Editions Comparison
| Feature | Basic Edition | PRO Edition | Enterprise/AI Edition |
|---|---|---|---|
| Core Telephony | Yes | Yes | Yes |
| Intercom, Paging, BLFs | Yes | Yes | Yes |
| Basic Reports | Yes | Advanced | Advanced + real-time |
| User Sync & SSO | Yes | Yes | Yes |
| Call Queues / Call Center | No | Yes | Yes (advanced) |
| CRM Integrations | No | Yes | Yes |
| Multi-site Bridging | No | Yes | Yes |
| AI Agents / Transcription | No | VM only via 3rd Party | Yes |
3CX AI Edition Phone System Features
- AI Receptionist – Answers calls, understands intent, screens spam, and routes callers instantly so your team focuses on high-value work instead of repetitive transfers.
- AI Agents & Assistants – Boss-Secretary and Personal Assistant features automate scheduling, screening, and follow-ups for busy executives.
- Call & Voicemail Transcription – Onboard server (16SC+) or cloud options deliver full text, speaker diarization, summaries, and sentiment analysis for compliance, training, and insights.
- Advanced Call Center Tools – Skill-based routing, wallboard, SLA alerts, barge-in, callback, and real-time queue stats help large teams hit service goals every day.
- Enterprise Resilience – Failover, multi-tenant support, remote syslog, and data connectors (PostgreSQL, BigQuery, Grafana/PowerBI) give IT complete control at scale.
- Complete phone system - Provides call switching, routing & queueing
- Open Standards – Vendor independent
- Web based configuration & status indication - Easy phone system management!
- Choose from popular IP Phones, VoIP Gateways, SIP Trunks
- No need for extensive telecom knowledge or training
- Scalable - Extensions and phone lines. No proprietary expansion modules needed!
- Unified communications - Receive voice mail via e-mail & see user presence
- Auto attendant (e.g. 1 for sales, 2 for support, etc.)
- Reduce long distance and inter office call costs
- Eliminate the phone wiring and make moving offices easier
- Easy call control, presence and extension management with 3CX Assistant/VoIP Client
- Click to Dial & Call Pop-up for Outlook & Salesforce.com
- Out of the box configuration for many VOIP providers, VoIP Gateways, Skype™ and IP Phones.
- Includes all the features of the PRO Edition: adding superior call center features; such as round-robin, wallboard etc., Microsoft Exchange Integration, the ability to see the presence of colleagues in other offices and advanced call reports.
- Includes 1 year of upgrade insurance
View our brochure or download the free edition today and break free from your proprietary PBX!