Description
If your business handles a steady stream of customer calls—maybe 10–120 extensions in support, sales, or service—but you're not running a massive contact center, the 3CX Enterprise PLUS Edition is built exactly for you. It delivers high-accuracy, cloud-based call transcription straight from 3CX's optimized AI engine, no GPUs or dedicated servers required. You get generous bundled minutes (30,000 for 8 SC or 60,000 for 16 SC annually) so transcription becomes a predictable part of your budget instead of a surprise add-on cost.
Perfect for mid-sized teams in professional services, healthcare clinics, retail chains, or any operation where reviewing conversations for quality, training, compliance, or coaching is valuable—but you run transcription on premise or in a private cloud. It's the sweet spot: full enterprise PBX power + smart transcription.
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The Telecom Spot Expert Review
As long-time authorized 3CX partners, we think 3CX smartly responsed to customers who wanted premium transcription without investing in on-prem AI hardware or privately hosting their transciption.
Our hands-on take: This is genuinely the best value for teams peaking at 8–24 concurrent calls who rely on call review. The cloud transcription accuracy is excellent right out of the gate—even with regional accents or industry terms—often hitting 90%+ usable text on first try. No local resource drain means your server stays lean, and bundled minutes keep costs transparent (monitor via the console dashboard to avoid surprises).
Pro install tip from our team: Start by enabling transcription only on inbound support queues or sales lines. This lets you test real-world performance against your specific callers while staying comfortably under the annual bundle. Many clients see ROI in weeks through faster dispute resolution, better coaching sessions, and easier audits.
Pros
- Affordable entry to enterprise transcription—no hardware or overage shocks within bundle
- Cloud processing keeps your server light and management simple
- Full Enterprise PBX + 250-participant web/video meetings included
- Predictable annual pricing tailored to smaller deployments
Cons
- Capped at 8 SC, 16 SC, 24 SC tiers—not for high-volume call centers
- Minutes are annual; heavy users may eventually need to upgrade
Key Features at a Glance
- Cloud-Powered Call Transcription – Accurate AI speech-to-text processed securely in 3CX cloud, searchable in call logs
- Bundled Minutes Included – 30,000/year (8 SC) or 60,000/year (16 SC) – no per-minute fees within limits
- Full PBX – Advanced routing, IVR, queues, ring groups, call recording rights
- Web & Video Conferencing – Up to 250 participants for hybrid meetings
- Contact Center Tools – Queue callbacks, skill-based routing, wallboard stats
- Mobility & Integrations – iOS/Android apps, Teams/CRM sync (Salesforce, HubSpot & more)
- Flexible Deployment – Self-hosted (on-prem, AWS, Azure) or 3CX-hosted
How It Compares to Other 3CX Editions
We always compare within the 3CX family first—here's the clear positioning:
| Feature / Edition | Professional | Enterprise / AI | Enterprise PLUS |
|---|---|---|---|
| Max Simultaneous Calls (SC) | Up to 1,024 | Up to 1,024 | 8 SC, 16 SC, 24 SC only |
| Web Conferencing Participants | Up to 100 | Up to 250 | Up to 250 |
| Call Transcription | Not included (VM Only Options) | Advanced AI (local/ private cloud, pay-per-use or higher tiers) | Cloud-based, bundled minutes |
| Bundled Transcription Minutes/Year | None | Varies (often higher cost for volume) | 30,000 (8 SC) / 60,000 (16 SC) |
| Best For | Growing SMBs needing basics | Large orgs, heavy AI/analytics | Small-mid teams wanting affordable transcription |
| Starting Annual Price (approx.) | ~$395+ | ~$575–$1,195+ (scales high) | ~$750 (8 SC) / higher for 16 SC |
Technical Specifications
- License Type: Annual subscription based on Simultaneous Calls (SC)
- Available Tiers: 8 SC (30,000 transcription minutes) or 16 SC (60,000 minutes)
- Transcription: Cloud-hosted by 3CX, high-accuracy, real-time searchable text
- PBX Deployment: Self-hosted (Debian/Linux preferred, Windows supported) or 3CX cloud (optional)
- Max Web/Video Participants: 250
- Extensions: 8 SC (40 Extensions), 16 SC (80 Extensions), 24 SC (120 Extensions)
- Mobile & Desktop Apps: Full-featured (iOS, Android, Windows, macOS)
- Integrations: Microsoft Teams, major CRMs, hotel PMS, etc.
- Security/Compliance: Encryption, failover support, configurable for HIPAA/GDPR
Frequently Asked Questions
Who is the 3CX Enterprise PLUS Edition best for?
Teams with 8–24 peak concurrent calls that want reliable transcription for QA, training, compliance, or insights—without the cost or complexity of full Enterprise/AI hardware.
Is transcription automatic once licensed?
Yes—activate it in the management console and set rules (e.g., transcribe only queue calls or specific numbers) to control usage.
What if we exceed the bundled minutes?
Track usage in the console. Excess requires upgrading to a higher edition or contacting 3CX for options.
Can we self-host this edition?
Absolutely—most of our customers install 3CX on their own hardware for full control and no ongoing hosting fees. 3CX transcription will be done on 3CX cloud with ENT+.
How does pricing compare to standard Enterprise?
For 8–16 SC, ENT+ is slightly higher but includes bundled transcription minutes and transcription is handled by 3CX cloud, making it more economical if transcription is your priority. Enterprise / AI Edition will continue offering full flexibility to run transcription on-premise or in a private cloud - ideal for regulated industries where confidentiality and cost control are essential. Nothing changes for ENT/AI customers.
Ready to add powerful, budget-friendly call transcription to your phone system? Contact The Telecom Spot today for current pricing, a free needs assessment, or instant provisioning. We're here in Austin to make your upgrade smooth.
Select 8 SC, 16 SC, 24 SC variant above. Prices are annual licenses – contact us for quotes or bundles with setup services.